The digital transformation is taking over almost every industry comprising insurance to fulfill the ever-growing demand and service expectations of the customer today. According to a study by McKinsey & Company, businesses that transform digitally hold to achieve satisfied customers, reduced operating costs and higher growth. The insurance industry, by tradition, has been created upon the relationships formed within the ecosystem of insurers, their independent and exclusive agent networks, and customers. It has been always important for the insurance industry to work with its agents.
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